HOW TO SUBMIT A PRODUCT RETURN
Email returns@aquaterro.com and include your original order number, product information and a detailed description of the reason for return. If the item is damaged or faulty, please include photos of the product in your email.
For products that are under warranty, please state in your email that you believe your return is a warranty claim or contact us at returns@aquaterro.com if you are unsure of teh warranty period of your product.
Once you submit your return request and it is deemed that you meet the criteria above, you will be issued an RMA number and provided with an Aquaterro returns form with further instructions for your return shipment.