FAQs

About Us

How Long Have You Been In Business?

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From where do you operate?

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What makes you different from your competitors?

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Are you Australia based?

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Payment Methods

What payment methods do you accept?

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Do you offer Lay-Bys?

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Do you offer loyalty or reward points, gift certificates?

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Does payment have to be completed before processing my order?

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Do you offer any 'order now pay later' payment methods?

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Do you store my payment details?

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Orders

How do i place an order?

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Do i get confirmation that my order has been placed?

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Can i place an order outside of the website?

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Can i cancel an order after I have placed it?

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My Account

How do I create an account?

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Can I access and edit my details?

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Where can I access invoices?

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How Do I log out?

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How do I change my password?

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Can I view my order history?

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Where can I access downloads?

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Can I delete my account?

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Shipping

To where do you ship?

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Where are your packages shipped from?

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How do you price your postage?

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What courier services do you use?

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How long does it take you to process an order before dispatch?

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Do you ship packages internationally?

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Do you provide tracking information with orders?

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What happens if there's a delay with shipping my order?

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Returns

How do i return products?

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I ordered the wrong size

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Can i return a product for a refund?

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Do you have a returns policy?

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Do you accept returns/exchanges beyond what customers are entitled to by law? (i.e., a replacement/repair for a minor fault or refund for a major fault)?

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What products can not be returned?

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I have a faulty / defective product - can i claim on warranty?

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Can I bring my returned product directly to your facility?

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Do you allow refunds for a change of mind? If so, how long do customers have to contact you?

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Industry Questions

Do you offer a police, military or government discount?

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Are there any restrictions on purchasing goods from your store?

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Does your website sell weapons, handcuffs and batons etc.?

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Australian Government Vendor Numbers

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Technical Questions

Shopping Cart Error processing my order

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Is this website secure?

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Something doesn't look right on the website

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Is this website hosted outside of Australia?

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